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FAQS

Delivery

Q: What is next day delivery?

A:When your orders come up to £150 at one transaction, we will supply free next day delivery.It means we will choose a faster delivering way , but we need 2hours - 24 hours submit the order, and you will get it within 2 days.It doesn't ship at weekend.

Q: Can I pick up my item at your store?

A: We are sorry to inform you that we currently do not have a high street store in Europe.

Q: Why can't I place an order?

A: We setted the area we can delivery.If you can not place an order, please contact with us by email.

Q: Do you ship to PO Box address?

A: Unfortunately no.Hangsun does not currently offer shipping services to PO Box address.

Q: Can I cancel my order if I change my mind?

A: Please contact with us by email.

Q: When can I get the parcel?

A: UK ROYALMAIL FREE DELIVERY- 2-3 Working days.3-6 Working days to most west EU countries.

Warranty

Q:How long is the warranty?

A:12 month warranty and 30 Days Money Back Guarantee from the date of original purchase.
Buyers must contact us to send the defective items back for exchange or refund within the warranty period.

Q:What the warranty does not cover

A:Our warranty does not extend to any products that are physically damaged or that are not under normal operating conditions as a result of misuse or improper installation on the buyer/user's part.

Q:Return Address

Hangsun Limited
85 Great Portland Street
First Floor
London
W1W 7LT
United Kingdom
email: support@hangsun.co.uk
website: www.hangsun.eu
TEL: 02071833787

Payment

Q: How do I create an account?

A: Creating an account is easy, we only require you to fill in an email address used for future updates of the order and the billing, as well as delivery address so that we know where to deliver your ordered items. We do not store any customer sensitive information at any stage of the registering process. Just click here to “create an account” with us.

Q: Why should I have to give you my contact phone number when registering an account or placing an order?

A: We need a valid contact number as in any event that we need to contact you urgently due to possibe issues with your order. Please be assured that all your personal information will be used by hangsun only and would not passed on to any third parties and unanuthorised person.

Q: What kind of payment method does hangsun accept?

A: We currently accept Visa, MasterCard, Visa Delta, Visa Electron and Direct Deposit via Worldpay. We also accept payment through PayPal.
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