Warranty and services

Free 1 Years Warranty

Hangsun Limited warrants products to be free from defects in material and workmanship during warranty period. If the product proves to be defective in material or workmanship during the warranty period, Hangsun Limited will, at its sole option, repair or replace the product with a same or similar product depends on stock. And all products must be sent back to Hangsun Limited.

    What the warranty does not cover

    • Any product, which the serial number has been defaced, modified or removed.
    • Damage, deterioration or malfunction resulting from:
    • Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the product.
    • Repair or attempted repair by anyone not authorized by Hangsun Technology Limited.
    • Any damage of the product due to shipment.
    • Removal or installation of the product.
    • Causes external to the product, such as electric power fluctuations or failure.
    • Use of supplies or parts not meeting the product's specifications.
    • Normal wear and tear.
    • Any other cause, which does not relate to a product defect.
    • Removal, installation and set-up service charges by any third party.
    • Water damage of waterproof products are not covered.

    How to get service

    For information on obtaining warranty service, please contact us for a RMA Number,

    We will provide you with a return label with address

    To obtain warranty service, you will be required to provide

    An authorized RMA number (Return Merchandise Authorization), you can contact our sales representatives to get it:

    • A description of the problem
    • A technical support representative will determine if your problem is covered under this warranty agreement. If the problem is covered, you will be contacted with specific instructions regarding how the product must be returned for repair or replacement.